Refund & Cancellation Policy
This policy explains when you can cancel a booking made on the KaamConnect app, and how and when money is refunded. It applies to bookings in the KaamConnect app and to payments made through it. KaamConnect is operated by Vimla Choudhary (sole proprietor), trading as KaamConnect, registered at VPO Allahpur, Dist. Sawai Madhopur, Rajasthan 322001, India. Services are currently offered in Palava, Dombivli East, Thane, Maharashtra.
1. Cancelling a booking
- Before your Saathi is on the way — you can cancel from the booking screen in the app (My Activities → your booking → Cancel). There is no cancellation fee.
- After your Saathi is on the way or the work has started — the app no longer allows cancellation. Contact us (section 7) and we will help; any refund is decided case by case, taking into account the Saathi's time and travel.
- Rescheduling — you can move a booking to another slot from the same screen until your Saathi is on the way, at no charge.
2. Refunds for online payments
| Situation | Refund |
|---|---|
| You cancel before your Saathi is on the way | Full amount paid, including the visit fee |
| We cancel the booking, or no Saathi is available for your slot | Full amount paid |
| You paid twice for the same booking, or were charged in error | Full amount of the extra charge |
| The service was not delivered as booked (raised under section 4) | Full or partial, after review |
How and when: we initiate refunds within 1 working day of the cancellation or approval. Money is returned only to the original payment method (UPI, card, net banking or wallet) through our payment partner Razorpay. Banks usually credit it within 5–7 working days. We do not refund online payments in cash.
Cash bookings: nothing is charged in advance, so there is nothing to refund if you cancel.
3. Visit fee, quotes and extra work
- Some services carry a visit fee (for example ₹99), shown separately before you confirm. It covers the Saathi's visit and diagnosis.
- If, on the spot, your Saathi proposes extra work beyond what you booked, the app shows you the amount and a description. You choose Accept & pay or Decline. If you decline, you are not charged for it and the Saathi completes only the work you booked.
- If a quote for additional work is not approved by you and you had already paid for it, a refund of that amount is initiated immediately.
- Extra charges you accept and pay are separate payments on the same booking; each can be refunded on its own under section 2.
4. Problems with a completed job
If something is wrong with the work, use Report a problem on the booking in the app within 48 hours of completion, or write to us (section 7). We review every report and, depending on what happened, arrange for the work to be redone at no cost or refund all or part of the amount paid. We aim to respond within 2 working days.
5. Online-only bookings not paid in time
When a booking must be paid online, it is held for a short time (currently 15 minutes) while you complete payment. If payment is not completed, the booking is cancelled automatically and nothing is charged. If your payment goes through after that, we either restore the booking or refund the payment in full.
6. Subscriptions (daily cook)
You can cancel a subscription at any time from the app; no further autopay charges will be taken after cancellation. For any amount already charged for visits that will no longer take place, contact us and we will refund the unused visits under section 2.
7. Contact us
Email: support.kaamconnect@gmail.com
(please include your registered mobile number and the booking date)
Phone: +91 91369 90925
Vimla Choudhary (sole proprietor), trading as KaamConnect
Registered address: VPO Allahpur, Dist. Sawai Madhopur, Rajasthan 322001, India
Service area: Palava, Dombivli East, Thane, Maharashtra
Grievance Officer: Vimla Choudhary — at the email above. We acknowledge grievances within 48 hours.