Privacy Policy

Last updated: 19 July 2026

KaamConnect ("we", "us") provides verified home-services (plumbing, electrical, cooking, pickup & drop) through the KaamConnect mobile app. This policy explains what personal data we collect, why, and your rights. It is written to comply with India's Digital Personal Data Protection (DPDP) Act, 2023.

1. Information we collect

Mobile phone number — to create your account and sign you in via OTP.
Name and language preference — to personalise the app (when provided).
Service and booking details — the jobs you request, to deliver the service (as features roll out).
Basic device/technical information — for app functionality, security, and diagnostics.

We never store your Aadhaar. Any identity verification is done through a licensed KYC provider, and we retain only verification tokens — never your Aadhaar number or document images. We do not use cameras or audio recording in your home.

2. How we use your information

To authenticate you (send and verify the OTP) and maintain your session.
To provide, personalise, and support the services you request.
To keep the service and its users safe, and to prevent misuse.
To comply with legal obligations.

3. Sharing and processors

We do not sell your personal data. We share the minimum necessary with service providers who process data on our behalf under contract:

Cloud/database hosting (Supabase) — stores your account and service data, hosted in India (Mumbai).
SMS provider (for OTP delivery) — receives your phone number solely to send the login code.
App update/build infrastructure (Expo/EAS) — delivers app updates; does not receive your account data.

4. Data retention

We retain your personal data for as long as your account is active or as needed to provide the service and meet legal requirements. You may request deletion at any time (see below), after which we delete or anonymise your data unless retention is legally required.

5. Security

Data is encrypted in transit. Access is restricted, and sensitive operations are protected. No system is perfectly secure, but we take reasonable safeguards to protect your data.

6. Your rights

Under the DPDP Act you have the right to access, correct, and request deletion of your personal data, and to withdraw consent. To exercise these rights, contact us using the details below.

6a. How to delete your account and data

To request deletion of your KaamConnect account and associated data:

Email support.kaamconnect@gmail.com from the mobile number's registered contact, with the subject "Delete my KaamConnect account".
Include the mobile number used to sign in so we can verify the request.
We verify and process the deletion within 30 days and confirm by email.

What is deleted: your account record, mobile number, name and language preference, and your booking/service history. What may be retained: minimal transaction or invoice records where retention is required by law (e.g. tax/accounting), and any KYC verification tokens held by our licensed KYC provider — never your Aadhaar number or documents. Retained records are kept only as long as legally required, then deleted.

7. Children

KaamConnect is intended for users aged 18 and above and is not directed at children. We do not knowingly collect data from children.

8. Changes

We may update this policy. Material changes will be reflected by the "Last updated" date above and, where appropriate, notified in the app.

9. Contact & Grievance Officer

For any privacy question or request, contact our Grievance Officer:

Email: support.kaamconnect@gmail.com
Phone: +91 91369 90925
Grievance Officer: Vimla Choudhary (sole proprietor), trading as KaamConnect
Registered address: VPO Allahpur, Dist. Sawai Madhopur, Rajasthan 322001, India
Service area: Palava, Dombivli East, Thane, Maharashtra